Frequently asked questions
Getting started
How do I install Bountful?
From the Shopify App Store.
Will shoppers see Bountful right away?
No. Bountful stays private until you make it public. Until then only you can open it.
How do I test Bountful before shoppers see it?
Open a test chat from the app’s Home page and ask what a shopper would ask.
What it does
Where does Bountful get its knowledge?
From your products, pages and policies.
What happens when Bountful doesn’t know an answer?
Bountful says so and sends you the question. You teach it the answer. After that it has learned it and answers on its own.
What if a shopper wants to talk to a person?
Bountful forwards the conversation to you.
Does Bountful speak other languages?
Yes. Bountful replies in the language the shopper writes in.
Can Bountful give discounts?
Only if you switch them on.
Plans and billing
When does the free trial start?
The day you go public, not the day you install.
What counts as a conversation?
A chat where a shopper sent at least one message. Opened-and-closed windows and your own test chats don’t count.
What happens when I run out of conversations?
Bountful pauses for new visitors until your next billing month starts. To keep it running, upgrade to a bigger plan.
Can I change or cancel my plan?
Yes, any time. Your plan runs until the end of the paid period.
Do I need to pick a plan to test it?
No. Testing is free with no time limit. You pick a plan when you go public.
Your data and your shoppers’ data
What data does Bountful store?
Read the privacy policy.
Can I have a shopper’s data removed?
Yes. The privacy policy explains how to ask.
Ask a person.
Email us
Email us at support@bountful.com.
Ask inside the app
Use the support chat inside the app.