Help
How can we help?
Answers to questions about setting up and using Bountful.
All topics
Install and set up5 articles
Install Bountful and turn it on in your themeThe two setup steps on HomeWhat Bountful reads from your store when you install it
All 5 articlesTesting, and making Bountful public5 articles
Test Bountful before shoppers see itThe Discover screen: watch a feature, then try itHow many test chats you get, and where they show
All 5 articlesWhat Bountful does in the chat7 articles
How Bountful recommends productsAdding to the cart from the chatAnswers about shipping, returns and policies
All 7 articlesCustomize the chat7 articles
Change Bountful’s name, tone and reply lengthChange the chat’s colors, logo and buttonMove the chat button
All 7 articlesAnswers, products and pages5 articles
Answer questions Bountful couldn’tWrite and change your answersChoose which products Bountful recommends
All 5 articlesShoppers, chats and emails6 articles
Shoppers who asked for a personLet shoppers contact a personWhen Bountful asks a shopper for an email
All 6 articlesStill need help?
Contact us.
Ask in the Bountful app
Click the Bountful logo in the bottom-right corner of any Bountful screen. An AI assistant answers first, and a person replies on weekdays.
Email us
Write to support@bountful.com. Use email to send us screenshots or files.