Let shoppers contact a person

Set it up

Go to Settings → When to fetch you.

• Let shoppers reach a human: when this is on, Bountful takes the shopper’s email and question for you.
• Email me at: where requests are sent. It starts with your store’s contact email from Shopify. Notices about your plan go here too. It can’t be left empty: Settings won’t save without it.
• Share this email with shoppers: off to start with. Turn it on, and a shopper who asks how to email your store is given the address above. When it’s off, Bountful doesn’t give out an email address.

Click Save.

What the shopper sees

Bountful shows a short form: Pass it to the team. The shopper types their email, and can add a note. When they send it, Bountful tells them your team will reply to that email, and the request goes to you.

When it’s off

If you turn off Let shoppers reach a human, Bountful doesn’t offer a person. It tells shoppers to contact your store directly.