Adding shoppers to your email list
When a shopper leaves their email in the chat, Bountful can also ask if they’d like to join your store’s email list.
Turn it on
- 1Go to Settings → Agent, and open the Leads card.
- 2Turn on Collect shopper emails. The next switch needs it.
- 3Check that Ask shoppers to join your email list is on. It’s on to start with.
- 4Click Save.
When it asks
Bountful asks after it saves a shopper’s email in the chat. That’s for their picks, a sold-out product, or something they asked your store to follow up on.
It doesn’t ask after a discount code, a request for a person, or the sold-out card next to the chat button. It doesn’t ask a shopper who’s already on your list.
What a yes or a no does
- Yes: the shopper is added to your Shopify customers, subscribed to your email marketing. They’re on the same list as your other subscribers.
- No: nothing changes about what they asked for. Their email is still saved for that.
After a no, Bountful doesn’t ask that shopper again for a while. Later, it may ask again. With Often picked under How often Bountful speaks first, it asks again sooner. The other choices wait longer.
Their answer and the day they gave it show on their page in Shoppers → People.
In a test chat, Bountful asks every time, and a yes adds nobody.