What Bountful does in the chat
What Bountful does for shoppers in the chat, and the settings behind it.
How Bountful recommends products
A shopper asks, and Bountful suggests products from your store.
Adding to the cart from the chat
Shoppers can add a product to their cart without leaving the chat.
Answers about shipping, returns and policies
Bountful answers from your store’s policies and pages.
Order status in the chat
Shoppers can check an order’s status and tracking. Only the person who placed it can see it.
Changing the shipping address before an order ships
When a shopper can change it, and how to turn it on.
Chatting in other languages
Shoppers write in their language, and Bountful answers in it.
The product quiz
A quiz that suggests products. Build, test and publish it in Settings → Quiz.
Still need help?
Contact us.
Ask in the Bountful app
Click the Bountful logo in the bottom-right corner of any Bountful screen. An AI assistant answers first, and a person replies on weekdays.
Email us
Write to support@bountful.com. Use email to send us screenshots or files.