Shopper data and privacy
How long shopper data is kept, what to do when a shopper asks for theirs, and removing Bountful.
Privacy and GDPR
What Bountful keeps about your shoppers, where, for how long, and how it’s deleted.
How long shopper data is kept
12, 6 or 3 months. Choose in Settings → Privacy & data.
A shopper asks for their data, or asks you to delete it
Delete it with Shopify’s “Erase personal data”. For a copy of their data, we email you a link to a file.
Removing Bountful from your store
What happens to your data when you uninstall.
Still need help?
Contact us.
Ask in the Bountful app
Click the Bountful logo in the bottom-right corner of any Bountful screen. An AI assistant answers first, and a person replies on weekdays.
Email us
Write to support@bountful.com. Use email to send us screenshots or files.