Change Bountful’s name, tone and reply length
Go to Settings → Agent, and open the Who it is card. As you change something, the preview under the card shows a sample answer.
Where: Settings → Agent → Who it is
What you can change
- Agent name: what Bountful calls itself in the chat. It’s the name at the top of the chat window, and the name it gives when a shopper asks who they’re talking to. It starts as “Bountful”.
- Brand name: your store’s name. Bountful uses it when it means your store or your team, not itself. It starts as your Shopify store name.
- Agent tone: the voice Bountful writes in. Pick one from the list, such as Warm and friendly or Calm and expert. If Bountful suggested a tone for your store when you installed, it’s first in the list.
- Reply length: short, medium or detailed. It’s a guide: a big question still gets a full answer.
- Allow emoji: off to start with. Turn it on and Bountful uses an emoji now and then.
Click Save in the bar at the top. Shoppers see the change on the next page they open.
Good to know
The preview shows a sample answer. Real answers come from your own store.
Didn’t find your answer?
Ask in the Bountful app, or email us.