How often Bountful messages shoppers first
Bountful can send a shopper a short message before they open the chat. It shows as a small bubble next to the chat button. You choose how often.
Where: Settings → Agent → Reaching out first
Choose how often
Go to Settings → Agent, and open the Reaching out first card. Under How often Bountful speaks first, pick one:
- Off: Bountful doesn’t message shoppers first. Shoppers who open the chat themselves still get full help.
- Rarely: at most once a visit. Once a shopper closes a message, Bountful doesn’t send another that visit.
- Balanced: Bountful speaks up when it seems helpful, and holds back when a shopper closes a message. This is where it starts.
- Often: Bountful speaks up sooner, and asks again sooner after a shopper says no.
Click Save.
Free shipping
On the same card, Free shipping starts at takes the order total for free shipping in your store. Shoppers whose cart is close to it are told how much is left. Leave it empty, and Bountful doesn’t bring up shipping on its own.
The bubble’s look
The bubble’s color, corners and logo are set in Settings → Widget look → Reaching out first.
Didn’t find your answer?
Ask in the Bountful app, or email us.