Change the chat’s colors, logo and button
Go to Settings → Widget look. The preview shows your changes as you make them. Shoppers see a change only after you click Save.
Where: Settings → Widget look
Name and logo
This is the top of the chat window.
- Line under the agent name: a short line under the name, such as “Shopping assistant · replies instantly”. Clear it to show nothing there.
- Logo: click the logo box to choose an image, or drop one on it. Use a PNG, JPG or WebP file, up to 1 MB. With no logo, the top of the chat shows the name on its own.
- Background behind the logo: none, a tinted panel or a white panel. Pick a panel if your logo fades into your brand color.
The name itself is set in Settings → Agent → Who it is.
Colors
- Brand color: pick a swatch, or tick Use a custom color and choose your own. It colors the chat button, the top of the chat and the buttons. The text on them turns white or black, whichever is easier to read.
- Surface fill: flat, or a gradient made from your brand color.
Chat button
- Chat icon: pick one of five icons for the button shoppers click to open the chat.
- Your own image instead: use your own picture on the button. A square image works best. Use a PNG, JPG or WebP file, up to 512 KB.
Didn’t find your answer?
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