Bountful isn’t showing on my store
If you can’t see the chat button on your store, check these in order.
1. Is Bountful on in your theme?
In your theme editor, under App embeds, Bountful must be switched on in your published theme. If it’s off, Home shows a banner: Bountful is switched off in your theme. Click its button, then Save in the theme editor.
2. Is Bountful public?
While Bountful is private, shoppers see nothing. You see it only in a test chat, in the tab the test chat opened. A new tab, or a normal visit to your store, shows nothing. Settings → Agent → Public or private shows which one you’re on.
3. Is your plan active?
When a plan ends, is cancelled, or is on hold because Shopify couldn’t collect the payment, Bountful goes back to private. Settings → Billing says what happened, and lets you pick a plan again.
4. Is Bountful paused?
When you’ve used all the conversations on your plan, the chat button is hidden from new shoppers until your plan renews. Home then shows a red banner, Bountful is paused. The banner says why, and when it starts again.
5. Is something covering it?
By default, your theme’s cart drawer and pop-ups draw over the chat button while they’re open. Close them and look again. To change this, go to Settings → Widget look → Where it sits.
Still stuck? Click the Bountful logo in the app and ask us.