When you use up your conversations
Your plan gives you a number of conversations each month. There are no extra charges: when they’re used up, Bountful pauses.
Where: Settings → Billing
At 80%
A banner on Home and on Billing tells you how many you’ve used, and when they reset. We email you too.
At 100%
Bountful pauses for new shoppers, and you pay nothing extra:
- New visitors don’t see the chat button.
- A shopper already chatting is told the chat isn’t available right now.
Home shows a banner, Bountful is paused, and we email you. Your own test chats keep working.
Starting again
- Wait: your conversations reset on your next billing date. Billing shows the date.
- Move up a plan: Bountful starts selling again straight away.
A yearly plan resets every 30 days, from the day it started.
Didn’t find your answer?
Ask in the Bountful app, or email us.