Answer questions Bountful couldn’t
When a shopper asks something Bountful can’t answer from your store, it says so rather than guess. The question then waits for you in Knowledge.
Find the questions
Go to Knowledge. The Teach Bountful card shows how many questions are waiting. Click Review what’s waiting.
A question shows up about half an hour after the chat goes quiet. When shoppers ask the same thing in different words, it shows as one question. The questions asked most are at the top. Open one to see the conversation it came from.
Once you’re on a plan, Home’s Needs you today lists them too.
Write the answer
- 1Click Write the answer under the question.
- 2The question is filled in for you. Write your answer, in your own words.
- 3Click Save in the bar at the top.
The question leaves the list, and Bountful uses your answer from then on. Some questions come with an answer already drafted. Words in [brackets] are the parts Bountful couldn’t find. Fill them in before you save.
If your Shopify admin has Sidekick, you can ask it to draft an answer for you. It opens the question here with the answer filled in. Read it, change what you need, and click Save. Nothing is saved until you do.
Remove a question
To remove a question you don’t want to answer, open it and click Delete. If shoppers keep asking it, it can come back.
Questions from your own test chats show here too, so you can practise.