Contact us
Click the Bountful logo in the bottom-right corner of any page in the app. The support window opens, with two tabs. Contact us on the Help card, on Home and on Discover, opens it too.
AI assistant
The AI assistant answers in seconds, day and night. It knows the app and can see how your store is set up. If it can’t help, it passes your question to a person.
Human support
Messages in this tab go to a person on the Bountful team. We answer Monday to Friday, 9:00 to 18:00 UK time. The tab shows these hours in your own time too.
You can write at any time. If you’ve closed the app when we reply, the reply comes by email too.
To send a screenshot, a file or a video, or if you’d rather write an email, write to support@bountful.com. A person reads it.
Questions about a charge or a refund go to a person. Ask in the Human support tab, or email us.
Shopify Sidekick
If your Shopify admin has Sidekick, you can ask it about Bountful too. For example:
- “What did shoppers ask Bountful this week?”
- “How much did Bountful sell this week?”
- “Why isn’t Bountful showing on my store?”
- “How do I change the chat’s colors in Bountful?”
- “Draft an answer to a question Bountful couldn’t answer.”
Sidekick reads the answer from Bountful and links to the screen it came from. It can read your settings, but it can’t change them. It doesn’t get your shoppers’ names or email addresses from Bountful.
When Sidekick drafts an answer, it opens the question in Bountful with the answer filled in. Nothing is saved until you click Save.