Billing questions and refunds
Bountful doesn’t bill you itself. Your plan is on your Shopify bill, in US dollars, with your other apps. It shows as “Bountful” and the plan’s name.
Where: Settings → Billing
See your plan
Settings → Billing shows your plan, how many conversations you’ve used, and when they reset. Your charges are on your Shopify bill.
If a payment fails
If Shopify can’t collect a payment, your plan goes on hold. Bountful goes back to private until the plan is active again. Billing says what happened.
Refunds and other questions
A person on the Bountful team answers questions about refunds and charges. You can:
- write in the Human support tab of the support window
- email support@bountful.com
- reply to an email we sent you about your plan
Didn’t find your answer?
Ask in the Bountful app, or email us.